Ultralight aircraft on runway

Return Policy

Our commitment to a fair, transparent, and hassle-free experience.

Built for trust. Backed by support.

1. Order Cancellations

Orders may be canceled within 24 hours for a full refund. After 24 hours, processing or restocking fees may apply.

2. Deposits

Deposits are refundable within 7 days of payment, minus a 3% processing fee. After 7 days, deposits secure production resources.

3. Parts & Accessories Returns

Unused items in original packaging may be returned within 30 days. A 15% restocking fee may apply.

4. Inspection on Delivery

Please inspect your order upon delivery. Report any issue within 48 hours so we can document and resolve it.

5. Damaged Items

If your item arrives damaged, contact us with photos within 48 hours. We will arrange a replacement or refund when appropriate.

6. Warranty & Service

For service, repairs, or warranty claims, contact our support team. We are here to help keep you flying.

7. Refund Timelines

Approved refunds are issued to the original payment method within 5-10 business days.

Important NoteCustom-built aircraft and made-to-order items are non-returnable unless defective or not as described.

Need Help? We're Here for You.

Our support team can assist with returns, warranty, delivery, and order questions.

Contact
Use the support form

Phone
(833) FLY-USA-1

Hours
Mon-Fri, 8AM-5PM EST